Susan Moll, Author at Harvard Business Publishing

For a More Inclusive Learning Experience, Don’t Forget the Content

Susan Moll — Mon, 07 Dec 2020 14:00:01 +0000

For those of us in Learning & Development (L&D), diversity, inclusivity, and belonging (DIB) are much on our minds. The goal? To help make our organizations more welcoming and equitable for all employees. Most organizations recognize the importance of having a workforce that represents the full demographic spectrum of their community and marketplace, so they have been addressing the diversity issue for a while. Creating a truly inclusive environment, though, takes diversity beyond the numbers. In focusing on inclusivity, organizations are looking to ensure that all employees feel valued and respected. They want employees empowered to participate fully in the […]

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The What, Where, and How of Learning for Today’s Frontline Leaders

Susan Moll — Mon, 31 Aug 2020 15:11:57 +0000

Frontline leaders face enormous pressures and have tremendous demands placed on them from both above and below. The uncertainties brought on by the pandemic compound these pressures and demands. To stand up to the many challenges they face, your frontline leaders must develop both their managerial skills and their leadership mindsets. Just what do today’s frontline leaders need to know how to do? Among the key skills frontline leaders must have is the ability to provide employees with clear and consistent feedback, to motivate them, to help them along their career paths through coaching that’s geared to the individual. While […]

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